1. What is your background as a Social Media Manager?
I started working as a Social Media Manager in 2019 in Brazil. I have experience with Meta platforms and Ads, as well as LinkedIn, blog posts, and articles on LinkedIn.

2. How long have you been working as a Social Media Manager?
I have been working as a Social Media Manager since 2019.

3. What types of small businesses have you worked with in the past?
I have worked with various types of small businesses, including real estate agents, clothing stores, nutritionists, personal organizers, mompreneurs, therapists, psychologists, financial advisors, event planners, and schools.

4. What services do you provide as a Social Media Manager?
I provide a range of services as a Social Media Manager, including objective and strategy creation based on the business and target audience, content creation, community engagement, and ROI analysis.

5. Which social media platforms do you specialize in?
I specialize in Instagram, Facebook, and LinkedIn.

6. What metrics do you track to measure the success of social media campaigns?
I track key performance indicators (KPIs) to measure the success of social media campaigns. Examples of metrics I monitor include engagement rate, reach, impressions, click-through rate, conversion rate, and follower growth.

7. How do you stay updated on the latest social media trends and best practices?
I dedicate one day a week to reading about the latest social media trends and best practices. I also follow experts like Rachel Pedersen and stay updated with content from sources like Social Media Today.

8. How do you handle negative comments or feedback on social media platforms?
I address negative comments promptly and transparently. I aim to resolve any issues and offer assistance to the best of my ability, while maintaining a respectful and positive tone.

9. What is your approach to content creation for social media?
My content creation process involves reading 3 to 5 articles to stay up to date with industry trends. Additionally, I use tools like Chat GPT to spark creativity and develop engaging and relevant content for social media platforms.

10. Do you offer any additional services apart from social media management?
Yes, in addition to social media management, I offer additional services such as business card design, logo creation, and eBook creation.

11. What is your pricing structure for social media management services? My pricing structure for social media management services starts from $800 and can go up to $6000, depending on the specific needs and scope of the project.

12. How do you communicate and collaborate with your clients? 
I communicate with my clients primarily through email, Slack, and WhatsApp. We have weekly check-ins, and for more in-depth discussions, we schedule monthly meetings.

13. Do you have testimonials and references from previous clients? - Yes, I have testimonials and references from previous clients that showcase their satisfaction with my services. You can access some testimonials on this website.